Saturday, March 12, 2011

Need a Change

I'm not sure whether any of you read the news - a sad news actually. Everyone in the department has a depressed mood after reading it.

Everyone works hard...but the outcome of this is really unexpected, and all our effort are pretty much wasted.

I remember I wrote a post "Morning 'Live Show'" few months ago, the message is "to respect others". No matter you are a HO, MO, specialist or even consultant, the respect to patients, team members, working colleagues etc - should always be there.

I believe many people will agree with me that, in the practice of modern medicine nowadays, the doctor-patient relationship is no longer the "I say, you only listen" type. Mutual communication and understanding plays a very important role, no doubt.

And the article also mentioned about "emotional quality" - which is very true, and like what I said before, you definitely need more EQ than IQ in this field, as you're dealing with people everyday, and how do you manage patients if you can't even manage your own emotion?

I just hope people can understand that one incident does not apply to all. Like I said, everyone here works hard and strives to provide better service!

4 comments:

Liam said...

Doctor is just a profession, it does not make any one superior to other. So sad, but nowadays so many doctor with poor attitude and communication skills, things like this i think will be more in future, when the "quantities" of medical students without proper training come out as doctors, and some of they think, doctor is superior than all other people.

Shay said...

Hi Dr Lee,

Unfortunately that's the scenario in the hospitals most of the time -- at the very least in Malaysia.

Most doctors thinks they are above the others.

Consultants think they are kings, Specialists and MO's treat HO's as sandbags.

Of course there are exceptions.

It's undeniable the health care system is, nevertheless, hierarchical. It is also the same else where in developed countries e.g. Australia, UK or America.

But what's lacking the professionalism and the required communication skills in Malaysia.

I have heard before a telephone consult starting with "X, what's your problem !!! X, what's your problem !!![for not accepting the case i referred to you]." -- Disheartening don't you think?

I have been told that a HO did not inform the drug reaction (rash) a difficult patient was having as a result of Antibiotic infusion. Instead, he/she quickly infused corticosteroid to damp down the response, in fear of medicolegal consequence. It's equally naive and dangerous -- The patient needs to know the allergy so that he/she could tell her doctor about the allergy next time. What the hell was he thinking? A simple message like "Mr X, unfortunately we

I am in my final year of MBBS in Australia. Correct me if I am wrong as these are just my opinions. I would like to express my gratitude for you to share this as not many doctors, as it seems, in Malaysia share the view.

Anonymous said...

its true "One Bad Apple spoils the Barrel" :(

From my own experience, its the early 30-ish & late 40 something docs behave like that. The past 5yrs I've seen them all and can therefore make my own judgement.

The specialists (Profs with titles) in their mid 50's & above are the ones I really like, good bedside manners, cool & calm, don't super charge consultation fees :D or Perhaps they are not in the menopause/andropause mode :p

a patient*

Shay said...

I have been told that a HO did not inform the drug reaction (rash) a difficult patient was having as a result of Antibiotic infusion. Instead, he/she quickly infused corticosteroid to damp down the response, in fear of medicolegal consequence. It's equally naive and dangerous -- The patient needs to know the allergy so that he/she could tell her doctor about the allergy next time. What the hell was he thinking? A simple message like "Mr X, unfortunately the antibiotic we used have cause some skin reaction, it's allergic response and u need to know that" could be more welcome by the patient rather than any effort to conceal the mistake. Where is the veracity in this case?

Related Posts with Thumbnails